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Are IXORA products really 100% natural and organic?

Yes, our products are made with 100% natural and organic ingredients. We prioritize purity and quality in crafting skincare solutions.

What is COSMOS Organic certification?

COSMOS Organic is a prestigious certification that verifies the organic and natural integrity of our products, ensuring they meet the highest industry standards.

Do you ship internationally?

We offer delivery to a wide range of destinations worldwide,
including the Middle East, Europe, Australia, North America, South America,
Asia, and Africa. If you experience any delays in delivery caused by suppliers,
carriers, or other third parties, please contact our Customer Service Team for
assistance. In the event of a substantial delay, you may choose to end the
contract and request a refund.

What is your return and exchange policy?

You can return or exchange products in their original condition within 7 days of receiving your order. For detailed information, please refer to our Returns and Exchanges policy.

How can I track my order?

To track your order, please log in to your IXORA account. You can find your order history, including tracking information, in your account.

Are your products suitable for sensitive skin?

Yes, many of our products are suitable for sensitive skin. We recommend checking individual product descriptions for specific guidance or consulting with our customer support team for personalized recommendations.

Can I find IXORA products in physical stores?

Visit our showroom at Dubai Festival City
Mall, Ground Floor, located in front of Bateel Cafe. Our showroom is open
9 A.M - 10 P.M / 9 A.M - 12 P.M (Weekend).

How do I contact your customer support team?

You can reach our customer support team via phone, WhatsApp, email, or through our social media channels. Visit our Contact Us page for more information.

Are your products cruelty-free?

Yes, we are committed to cruelty-free practices. Our products are not tested on animals, and we do not use animal-derived ingredients.

Can I join the IXORA affiliate program?

Yes, we offer an affiliate program. You can find more information and apply on our Affiliate Program page.

We hope these FAQs provide clarity and valuable information for your IXORA experience. If you have more questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction and well-being are our top priorities. Thank you for choosing IXORA for your skincare needs.